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El zapping de canales, una realidad de la experiencia del usuario que pocos atienden

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El zapping de canales, una realidad de la experiencia del usuario que pocos atienden

14 Nov 2023

<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2022/03/Gaston-Schmeling-Grupo-Hasar-768x512.jpg" class="card-responsive-img fit-img" alt="Gastón Schmeling, de Grupo Hasar: &quot;Aún hay cosas que explorar de la omnicanalidad&quot;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2022/03/Gaston-Schmeling-Grupo-Hasar-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2022/03/Gaston-Schmeling-Grupo-Hasar-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2022/03/Gaston-Schmeling-Grupo-Hasar-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2022/03/Gaston-Schmeling-Grupo-Hasar-230x153.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2022/03/Gaston-Schmeling-Grupo-Hasar.jpg 1080w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Gastón Schmeling, de Grupo Hasar: "Aún hay cosas que explorar de la omnicanalidad"
10 Mar 2022
por Francisco Iglesias
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<img width="811" height="467" src="https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-811x467.jpg" class="responsive-img" alt="Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-811x467.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-300x173.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-768x442.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-230x133.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249.jpg 1439w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk21 Oct 2021
por Redacción IT Masters Mag
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<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_723423139-768x512.jpg" class="card-responsive-img fit-img" alt="La realidad del CIO 2020 a través de nueve charlas virtuales" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_723423139-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_723423139-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_723423139-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_723423139-230x153.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_723423139.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
La realidad del CIO 2020 a través de nueve charlas virtuales
24 Nov 2020
por  
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<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_1091979356-768x512.jpg" class="card-responsive-img fit-img" alt="9° IT Masters vTalks: Los nuevos desafíos de la omnicanalidad y el UX" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_1091979356-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_1091979356-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_1091979356-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_1091979356-230x153.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2020/11/shutterstock_1091979356.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
9° IT Masters vTalks: Los nuevos desafíos de la omnicanalidad y el UX
11 Nov 2020
por  
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<img width="768" height="498" src="https://www.itmastersmag.com/wp-content/uploads/2019/12/Marmolejo-03-1-768x498.jpg" class="card-responsive-img fit-img" alt="IT Master 2019. Carlos Marmolejo, director de Innovación de Banco Santander: “Ser más digitales, pero también más humanos”" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2019/12/Marmolejo-03-1-768x498.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2019/12/Marmolejo-03-1-300x194.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2019/12/Marmolejo-03-1-811x526.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2019/12/Marmolejo-03-1-230x149.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2019/12/Marmolejo-03-1.jpg 1080w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
IT Master 2019. Carlos Marmolejo, director de Innovación de Banco Santander: “Ser más digitales, pero también más humanos”
18 Dic 2019
por  
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<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2018/07/shutterstock_708240079-768x512.jpg" class="card-responsive-img fit-img" alt="Ernesto Hernández, director general de Zebra Technologies: Aún en un mundo automatizado, son las personas quienes toman las decisiones" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2018/07/shutterstock_708240079-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2018/07/shutterstock_708240079-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2018/07/shutterstock_708240079-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2018/07/shutterstock_708240079.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Ernesto Hernández, director general de Zebra Technologies: Aún en un mundo automatizado, son las personas quienes toman las decisiones
31 Jul 2018
por Maricela Ochoa Serafín
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<img width="768" height="498" src="https://www.itmastersmag.com/wp-content/uploads/2017/06/Coppel-3-ok-768x498.jpg" class="card-responsive-img fit-img" alt="La estrategia digital de Grupo Coppel: IT, omnicanalidad y Big Data. ¡Conozca el futuro!" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2017/06/Coppel-3-ok-768x498.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2017/06/Coppel-3-ok-300x194.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2017/06/Coppel-3-ok-1024x664.jpg 1024w, https://www.itmastersmag.com/wp-content/uploads/2017/06/Coppel-3-ok.jpg 1080w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
La estrategia digital de Grupo Coppel: IT, omnicanalidad y Big Data. ¡Conozca el futuro!
20 Jun 2017
por Mónica Mistretta
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