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CRM: guía completa para gestionar las relaciones con los clientes

18 Nov 2024

<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2022/03/piezas-domino-plan-continuidad-de-negocio-768x512.jpg" class="card-responsive-img fit-img" alt="Businessman,Plan,And,Strategy,In,Business,Domino,Effect,Leadership,Management" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2022/03/piezas-domino-plan-continuidad-de-negocio-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2022/03/piezas-domino-plan-continuidad-de-negocio-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2022/03/piezas-domino-plan-continuidad-de-negocio-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2022/03/piezas-domino-plan-continuidad-de-negocio-230x153.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2022/03/piezas-domino-plan-continuidad-de-negocio.jpg 1080w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Solo cuatro de cada 10 CIO tiene un plan de continuidad de negocio
23 Mar 2022
por Maricela Ochoa Serafín
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<img width="768" height="380" src="https://www.itmastersmag.com/wp-content/uploads/2021/10/home-slider-virtual-2021-2048x1013-1-768x380.jpg" class="card-responsive-img fit-img" alt="La gran revelación" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/10/home-slider-virtual-2021-2048x1013-1-768x380.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/10/home-slider-virtual-2021-2048x1013-1-300x148.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/10/home-slider-virtual-2021-2048x1013-1-811x401.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/10/home-slider-virtual-2021-2048x1013-1-1536x760.jpg 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/10/home-slider-virtual-2021-2048x1013-1-230x114.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/10/home-slider-virtual-2021-2048x1013-1.jpg 2048w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
IT Masters CON: La gran revelación *Todas las conferencias*
08 Nov 2021
por  
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<img width="811" height="456" src="https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-811x456.jpg" class="responsive-img" alt="pia agilidad experiencia del cliente" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-811x456.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-300x169.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-768x432.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-230x129.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-710x400.jpg 710w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk.jpg 1280w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
Una fórmula para empujar la agilidad empresarial desde la experiencia del cliente15 Oct 2021
por  
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<img width="811" height="456" src="https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-811x456.png" class="responsive-img" alt="Sessions: Zendesk" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-811x456.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-300x169.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-768x432.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-1536x864.png 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-230x129.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-710x400.png 710w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751.png 1920w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
IT Masters Sessions: Tendencias del customer experience y el punto de inflexión digital29 Sep 2021
por Mónica Mistretta
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<img width="768" height="461" src="https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-768x461.jpg" class="card-responsive-img fit-img" alt="Customer,Experience,Concept,,Best,Excellent,Services,Rating,For,Satisfaction,Present" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-768x461.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-300x180.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-811x487.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-1536x922.jpg 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-2048x1229.jpg 2048w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-230x138.jpg 230w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
El cliente en una nueva economía de experiencias
07 Sep 2021
por Mónica Mistretta
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<img width="811" height="456" src="https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-811x456.png" class="responsive-img" alt="Galib Karim, VP global de Avaya" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-811x456.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-300x169.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-768x432.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-1536x864.png 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-230x129.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-710x400.png 710w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801.png 1920w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
Economía de las experiencias: Entrevista con Galib Karim, VP Global de Avaya30 Ago 2021
por Mónica Mistretta
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<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-768x512.jpg" class="card-responsive-img fit-img" alt="Businessman,Pressing,Smiley,Face,Emoticon,On,Virtual,Touch,Screen.,Customer" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-230x153.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Avaya Engage 2021: Nube y experiencia del cliente en el centro del futuro
26 Ago 2021
por Maricela Ochoa Serafín
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<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-768x512.jpg" class="card-responsive-img fit-img" alt="Customer,Experiences,Concept.,Woman,Using,Digital,Tablet,To,Giving,Online" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-230x153.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Customer Experience: Nueva prioridad de los departamentos IT
16 Jun 2021
por Maricela Ochoa Serafín
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