CX

Experiencia del cliente tiene nuevas oportunidades con AI, analíticos y la nube

27 Feb 2022

Con Customer Success Management el cliente no siempre tiene la razón: Opinión
26 Ene 2022
por Redacción IT Masters Mag
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Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk21 Oct 2021
por Redacción IT Masters Mag
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Video
Una fórmula para empujar la agilidad empresarial desde la experiencia del cliente15 Oct 2021
por Christopher Holloway
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Video
IT Masters Sessions: Tendencias del customer experience y el punto de inflexión digital29 Sep 2021
por Mónica Mistretta
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El cliente en una nueva economía de experiencias
07 Sep 2021
por Mónica Mistretta
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Video
Economía de las experiencias: Entrevista con Galib Karim, VP Global de Avaya30 Ago 2021
por Mónica Mistretta
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Customer Experience: Nueva prioridad de los departamentos IT
16 Jun 2021
por Maricela Ochoa Serafín
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9° IT Masters vTalks: Los nuevos desafíos de la omnicanalidad y el UX
11 Nov 2020
por Christopher Holloway
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