CX

IT Masters Sessions

¿Cómo la GenAI puede ayudar a ofrecer una experiencia de cliente excepcional?

25 Abr 2024

<img width="768" height="382" src="https://www.itmastersmag.com/wp-content/uploads/2022/02/CX-768x382.jpg" class="card-responsive-img fit-img" alt="Experiencia del cliente tiene nuevas oportunidades con AI, analíticos y la nube" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2022/02/CX-768x382.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2022/02/CX-300x149.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2022/02/CX-811x404.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2022/02/CX-230x115.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2022/02/CX.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Experiencia del cliente tiene nuevas oportunidades con AI, analíticos y la nube
27 Feb 2022
por Maricela Ochoa Serafín
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<img width="768" height="439" src="https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-768x439.jpg" class="card-responsive-img fit-img" alt="Con Customer Success Management el cliente no siempre tiene la razón: Opinión" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-768x439.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-300x171.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-811x463.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-1536x878.jpg 1536w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-2048x1170.jpg 2048w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-230x131.jpg 230w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Con Customer Success Management el cliente no siempre tiene la razón: Opinión
26 Ene 2022
por Redacción IT Masters Mag
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<img width="811" height="467" src="https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-811x467.jpg" class="responsive-img" alt="Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-811x467.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-300x173.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-768x442.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-230x133.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249.jpg 1439w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk21 Oct 2021
por Redacción IT Masters Mag
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<img width="811" height="456" src="https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-811x456.jpg" class="responsive-img" alt="Una fórmula para empujar la agilidad empresarial desde la experiencia del cliente" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-811x456.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-300x169.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-768x432.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-230x129.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk-710x400.jpg 710w, https://www.itmastersmag.com/wp-content/uploads/2021/10/portada-zendesk.jpg 1280w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
Una fórmula para empujar la agilidad empresarial desde la experiencia del cliente15 Oct 2021
por  
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<img width="811" height="456" src="https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-811x456.png" class="responsive-img" alt="IT Masters Sessions: Tendencias del customer experience y el punto de inflexión digital" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-811x456.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-300x169.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-768x432.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-1536x864.png 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-230x129.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-710x400.png 710w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751.png 1920w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
IT Masters Sessions: Tendencias del customer experience y el punto de inflexión digital29 Sep 2021
por Mónica Mistretta
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<img width="768" height="461" src="https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-768x461.jpg" class="card-responsive-img fit-img" alt="El cliente en una nueva economía de experiencias" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-768x461.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-300x180.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-811x487.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-1536x922.jpg 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-2048x1229.jpg 2048w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-230x138.jpg 230w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
El cliente en una nueva economía de experiencias
07 Sep 2021
por Mónica Mistretta
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<img width="811" height="456" src="https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-811x456.png" class="responsive-img" alt="Economía de las experiencias: Entrevista con Galib Karim, VP Global de Avaya" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-811x456.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-300x169.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-768x432.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-1536x864.png 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-230x129.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-710x400.png 710w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801.png 1920w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
Economía de las experiencias: Entrevista con Galib Karim, VP Global de Avaya30 Ago 2021
por Mónica Mistretta
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<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-768x512.jpg" class="card-responsive-img fit-img" alt="Customer Experience: Nueva prioridad de los departamentos IT" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX-230x153.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/06/shutterstock_1978974194_CX.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Customer Experience: Nueva prioridad de los departamentos IT
16 Jun 2021
por Maricela Ochoa Serafín
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