UX

Gobierno español propone limitar tiempo de espera en llamadas de atención al cliente

31 May 2022

<img width="768" height="439" src="https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-768x439.jpg" class="card-responsive-img fit-img" alt="Con Customer Success Management el cliente no siempre tiene la razón: Opinión" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-768x439.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-300x171.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-811x463.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-1536x878.jpg 1536w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-2048x1170.jpg 2048w, https://www.itmastersmag.com/wp-content/uploads/2022/01/shutterstock_739593424-230x131.jpg 230w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Con Customer Success Management el cliente no siempre tiene la razón: Opinión
26 Ene 2022
por Redacción IT Masters Mag
Compartir el post
Compartir


<img width="811" height="453" src="https://www.itmastersmag.com/wp-content/uploads/2021/11/shot_211108_131739-811x453.png" class="responsive-img" alt="El rol estratégico de la experiencia del usuario (UX) para el profesional de las tecnologías de información" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/11/shot_211108_131739-811x453.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/11/shot_211108_131739-300x167.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/11/shot_211108_131739-768x429.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/11/shot_211108_131739-230x128.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/11/shot_211108_131739.png 1261w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
El rol estratégico de la experiencia del usuario (UX) para el profesional de las tecnologías de información08 Nov 2021
por  
Compartir el post
Compartir


<img width="811" height="467" src="https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-811x467.jpg" class="responsive-img" alt="Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-811x467.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-300x173.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-768x442.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249-230x133.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/10/IMG_0249.jpg 1439w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Aún postpandemia, el soporte al cliente seguirá al alza: Zendesk21 Oct 2021
por Redacción IT Masters Mag
Compartir el post
Compartir


<img width="811" height="456" src="https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-811x456.png" class="responsive-img" alt="IT Masters Sessions: Tendencias del customer experience y el punto de inflexión digital" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-811x456.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-300x169.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-768x432.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-1536x864.png 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-230x129.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751-710x400.png 710w, https://www.itmastersmag.com/wp-content/uploads/2021/09/vlcsnap-2021-09-29-11h29m25s751.png 1920w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
IT Masters Sessions: Tendencias del customer experience y el punto de inflexión digital29 Sep 2021
por Mónica Mistretta
Compartir el post
Compartir


<img width="768" height="461" src="https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-768x461.jpg" class="card-responsive-img fit-img" alt="El cliente en una nueva economía de experiencias" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-768x461.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-300x180.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-811x487.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-1536x922.jpg 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-2048x1229.jpg 2048w, https://www.itmastersmag.com/wp-content/uploads/2021/09/shutterstock_722049553-230x138.jpg 230w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
El cliente en una nueva economía de experiencias
07 Sep 2021
por Mónica Mistretta
Compartir el post
Compartir


<img width="811" height="456" src="https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-811x456.png" class="responsive-img" alt="Economía de las experiencias: Entrevista con Galib Karim, VP Global de Avaya" style="display: block;" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-811x456.png 811w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-300x169.png 300w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-768x432.png 768w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-1536x864.png 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-230x129.png 230w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801-710x400.png 710w, https://www.itmastersmag.com/wp-content/uploads/2021/08/vlcsnap-2021-08-30-15h45m06s801.png 1920w" sizes="(max-width: 811px) 100vw, 811px" data-eio="l" />					
Video
Economía de las experiencias: Entrevista con Galib Karim, VP Global de Avaya30 Ago 2021
por Mónica Mistretta
Compartir el post
Compartir


<img width="768" height="512" src="https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-768x512.jpg" class="card-responsive-img fit-img" alt="Avaya Engage 2021: Nube y experiencia del cliente en el centro del futuro" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-768x512.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-300x200.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-811x541.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX-230x153.jpg 230w, https://www.itmastersmag.com/wp-content/uploads/2021/08/shutterstock_UX.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Avaya Engage 2021: Nube y experiencia del cliente en el centro del futuro
26 Ago 2021
por Maricela Ochoa Serafín
Compartir el post
Compartir


<img width="768" height="505" src="https://www.itmastersmag.com/wp-content/uploads/2021/07/shutterstock_1825096265-scaled-e1626284388660-768x505.jpg" class="card-responsive-img fit-img" alt="La IA, un factor clave también para el correcto funcionamiento del Internet de las Cosas" decoding="async" srcset="https://www.itmastersmag.com/wp-content/uploads/2021/07/shutterstock_1825096265-scaled-e1626284388660-768x505.jpg 768w, https://www.itmastersmag.com/wp-content/uploads/2021/07/shutterstock_1825096265-scaled-e1626284388660-300x197.jpg 300w, https://www.itmastersmag.com/wp-content/uploads/2021/07/shutterstock_1825096265-scaled-e1626284388660-811x534.jpg 811w, https://www.itmastersmag.com/wp-content/uploads/2021/07/shutterstock_1825096265-scaled-e1626284388660-1536x1011.jpg 1536w, https://www.itmastersmag.com/wp-content/uploads/2021/07/shutterstock_1825096265-scaled-e1626284388660-2048x1348.jpg 2048w, https://www.itmastersmag.com/wp-content/uploads/2021/07/shutterstock_1825096265-scaled-e1626284388660-230x151.jpg 230w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
La IA, un factor clave también para el correcto funcionamiento del Internet de las Cosas
14 Jul 2021
por Redacción IT Masters Mag
Compartir el post
Compartir